Proof, Not Promises
We document outcomes for every engagement. Here’s how we measure success and what you can expect to see.
How We Document Outcomes
Baseline snapshots
Before we start, we document current state metrics. This gives us an honest starting point.
Progress tracking
During implementation, we track adoption and early results. Weekly or bi-weekly depending on scope.
Outcome reports
At engagement end, we summarize what changed. These reports are yours to keep and share with stakeholders.
What We Measure
The specific KPIs depend on the engagement, but here are common categories we track:
Gross margin by job type
Quote-to-close rate
AR aging and collection speed
Revenue per tech per week
Tech scorecard completion
Dispatch efficiency metrics
What You’ll See
For Owners
Clear before/after metrics for each system
Adoption rates across your team
Financial impact summaries
Documented processes you own
For Referral Partners
Quarterly progress updates
Clear communication on engagement status
Measurable outcomes you can speak to
Professional representation of your referral
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Our clients' competitive advantage often comes from the specific systems we install. Publishing detailed playbooks would undermine that advantage. We share outcomes and formats, not recipes.
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Yes, for serious prospects after a discovery call. We protect our clients' time, so we only make introductions when there's a genuine fit.
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It depends on the system. Pricing improvements often show within weeks. Dispatch and job costing take longer to fully adopt—usually 2–3 months for real traction. Retainer clients see compounding results over quarters.